An established approach to achieve an optimized coordination between business and IT is Business Service Management which intelligently links business demands with IT solutions. That way it clearly indicates all correlations and implications.
The ITIL version 3 also provides some interesting solution approaches. As the worldwide de facto standard ITIL offers a comprehensive and publicly available code of practice for planning, realization and support of IT services. The current ITIL Version 3 incorporates the service life cycle and provides clear reference to the business demands.
Theses two approaches offer methods to regard daily data from IT as well as from the business operations as cohesive information.

The product @ctiveFRIEND by Siemens helps you to get the most of both.
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