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Are there any
business processes still working
without IT support? Both in-house
and in external customer and
supplier relations linked and
automated business processes are
meanwhile the rule. When planning
ahead, IT departments need to
consider the company procedures.
An established
approach to achieve an optimized
coordination between business and IT
is Business Service Management which
intelligently links business demands
with IT solutions. That way it
clearly indicates all correlations
and implications.
The ITIL version 3 also provides
some interesting solution
approaches. As the worldwide de
facto standard ITIL offers a
comprehensive and publicly available
code of practice for planning,
realization and support of IT
services. The current ITIL Version 3
incorporates the service life cycle
and provides clear reference to the
business demands.
Theses two approaches offer methods
to regard daily data from IT as well
as from the business operations as
cohesive information.
The product @ctiveFRIEND
by Siemens helps you to get the most
of both.
 Watch
movie for more information (with
English subtitles) |
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